• Areas of market expertise & focus include Roswell, Alpharetta, Johns Creek, & S. Forsyth.
• Successfully guide homebuyers and sellers through the sale and purchase of properties.
• Determine competitive pricing for sellers by researching recently sold & comparative properties.
• Establish positive flow of communication with co-op agents, buyers and sellers, mortgage officers, home inspectors, appraisers and attorneys involved in the home buying and selling process.

Verint Systems Inc. / Customer Engagement Solutions Division, Alpharetta, GA  2007 –  April 2020

Vice President – Global Sales and Channel Sales Enablement, 2011- April 2020

In charge of overseeing all aspects of preparing and supporting sales onboarding and continuing education programs, solution delivery and software tools for the global partnership community for this provider of business intelligence solutions. Focus on enterprise and mid-market/public safety market niches.

• Designed and launched 3-pronged Sales Certification Program including onboarding and continuing education as well as a complete Sales Tools delivery automation environment.
• Designed and launched partner-facing online certification courses at 100/200 levels, and Partner Sales tools automation environment.
• Headed up ongoing communications and marketing assets to share product info with the partner community through extranet presentations, newsletters and regular sales calls.

Vice President – Global Sales Enablement, 2007-2010

Instituted consistent processes in sales and supporting organizations to shorten sales cycles and increase revenue through close support from Sales, Marketing, IT and Business Finance units. Utilized software tools to train and orient staff in the entire client buying cycle.

• Established strong sales onboarding and continuing education programs and curricula, including an online certification program for new hire sales personnel.
• Introduced a standard communication mechanism to track account executive evaluation forms.
• Rolled out a variety of product demo resources, such as HTML story boards, live Extranet events, self-guided curricula and portable VMware tools.

Witness Systems Inc., Alpharetta, GA  1997 – 2007

Director of Business Development and Field Marketing, 2006-2007

Coordinated the creation and delivery of a full range of resources to support global sales, marketing efforts, RFP generation and overall indirect channel development for this world leader in customer intelligence and workforce optimization software. Rolled out customer and prospect programs that enhanced brand awareness and expanded deal pipelines.

• Succeeded in meeting a 30% national pipeline growth target by providing qualified leads to the US direct sales force.
• Supervised the Senior Events Manager in planning and administering all company events, including annual and quarterly meetings for sales, customer service and product training functions.

Director of Solutions Marketing, 2005-2006

Tasked with creating and executing marketing campaigns, while deploying product demo tools, through close interaction with PR, Product Management, Corporate Communications, Engineering and Technical Support. Generated content and messaging for critical sales tools.

• Personally, facilitated the development and launch of the company’s “End of Life” software project.
• Chosen to serve as the team lead for solutions marketing after the acquisition of Blue Pumpkin.
• Spearheaded product re-branding and repackaging after successful M&A activity to deliver the industry’s first-ever Workforce Optimization software solution.
• Managed all product and sales training for both resellers and OEM partners, such as Avaya and Nortel.

Director of International Presales, 2003-2005

Responsible for heading up this London-based group to cover target markets in the UK, Germany, Australia and Japan. Identified and formed strategic and reseller partner relationships to optimize product/services fit.

• Smoothly integrated the presales unit of a newly-acquired UK company,
• Piloted the design of a customized software application that streamlined client data collection and helped to validate software solution deployment.
• Provided a full product training suite for indirect sales partners to showcase value propositions.
• Active member of the Management Team that initiated improvements in support of ISO 9000 certification.

Director of Presales Operations, 2000-2003

Managed a team of highly-trained sales engineers in North and Latin America with dotted line accountability to EMEA and APAC presales groups. Continually developed and updated product info, marketing materials and field support for all account executives.

• Received membership in the 2003 “President’s Club” for outstanding sales performance.
• Selected to coach and mentor the presales team to higher productivity as Senior Solutions Consultants.
• Established a comprehensive new hire training program, as well as a product training outline for strategic and channel partners.

Senior Pre-Sales Systems Engineer, 1997-2000

Provided a wide range of technical assistance to accounts executives. Conducted site surveys to identify client needs, generate job cost estimates and deliver appropriate solutions. Served as primary contact for clients to support installation and upgrades of software, networks and telephony connectivity.

• Recognized as a “President’s Club” member and “Rookie of the Year” in 1999.
• Responsible for securing the first $1 million deal with a major airline based in Georgia.
• Promoted after 2 years as Senior Technical Training Specialist and Technical Training Specialist due to excellent skills in product knowledge, training programs and customer service.
• Earned the peer-voted corporate award, “Achieving Continuous Excellence” (ACE); highly skilled in curriculum development, onsite training and product orientation.